Sydney Chapter Vice President
Association of Certified Fraud Examiners
Rapid detection of criminal threats is vitally important to combat the rising pace of financial crime. By educating customers in detecting fraud and giving them simple tools to report it, businesses can significantly broaden their detection network for a relatively low investment cost. One of the simplest ways to facilitate this is to create a dedicated webpage for consumer information on detecting and reporting scams, attempted fraud and other financial crimes. This will increase the rate of potential security breaches and scams reported to your organisation, as well as giving the customer a personal investment in your brand’s security profile.
- The customer as a low-cost fraud detection asset
- Making self-reporting procedures simple and intuitive
- Involving the customer in your brand through direct engagement